Customer Knowledge Base

Excel Download Opens in New Tab with 404 Error (Microsoft Edge)

Problem

When trying to download an Excel export from the tool, the download doesn't start. Instead, a new browser tab opens and shows a 404 error.

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Cause

This happens because of a browser-side setting in Microsoft Edge: the "Open Office files in the browser" option is enabled. When this setting is on, Edge tries to open the Excel file directly in the browser instead of downloading it — which fails and shows a 404 error, since the file isn't served as a page.

Solution

  1. Open Edge Settings

  2. Go to Downloads

  3. Find the option "Open Office files in the browser"

  4. Disable it

The download will now start correctly.

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