Migration note (Phase 1b): Content reproduced from the legacy pages "Why is the 'Authorize Amazon Ads' Button Grayed Out on the Data Connections Page?" (1667039308), "How to invite your Customer Success Manager to your SCs & Advertising Profiles" (1666285675), and "How to invite your Customer Success Manager to your VCs & Advertising Profiles" (1666941102). Grammar and structure tidied; not yet optimised or fact-checked. Images carried over from the legacy source — intern to verify they display correctly.
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The "Authorize Amazon Ads" button is grayed out
To allow the emax digital app to access your Amazon Ads data, you need to authorize access using Login with Amazon. Clicking the "Authorize Amazon Ads" button redirects you to an Amazon URL to complete this process. If the button appears grayed out, it indicates that your company's network is blocking the required URL.
In this case, please contact your network administrator and request that the following URL be added to the whitelist:
https://assets.loginwithamazon.com/sdk/na/login1.js
Once this URL is unblocked, you'll be able to proceed with the authorization.
Grant the emax digital Customer Success team access for troubleshooting
To make sure our Customer Success team can access all your data and help resolve issues, please invite the relevant email address below as a user to all of your Amazon accounts and advertising profiles.
Seller Central
Invite cs.sc@tools.emax.digital as a user to all Seller Central and advertising profiles, and grant "Editor" permissions.
Vendor Central
Invite cs.vc@tools.emax.digital as a user to all Vendor Central and advertising profiles.
Note: this email address will be created by our team and sent to you by email.