Sometimes Amazon removes or expires the authorization that allows emax digital to access your Sponsored Ads data. When this happens, you might notice missing data in dashboards or reports. The fix only takes 2 minutes.
🔁 Step-by-Step Instructions
Step 1 — Go to your Data Connections page in emax digital
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Log in to emax digital
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Navigate to Setup→Data Connections****
(screenshot placeholder: Integrations overview / highlight Amazon Ads)
Step 2 — Reauthorize your Amazon Ads account
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Hit manage for Amazon Sponsored Ads connections
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Click Authorize Amazon Advertising and hit“yes”
(screenshot placeholder: button location)
⚠️ External image — needs to be re-uploaded to Confluence
Source: https://knowledge.emax-digital.com/hs-fs/hubfs/Group%2039529.png
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You’ll be redirected to an Amazon website. Log in with the Amazon account that manages your ads.
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Confirm access by clicking Allow
(screenshot placeholder: Amazon consent screen)
⚠️ External image — needs to be re-uploaded to Confluence
Source: https://knowledge.emax-digital.com/hs-fs/hubfs/Group%2039525.png
Please DO NOT DISCONNECT the ads profiles first! Just follow the instructions to re-authorize you connected accounts. If you disconnect your profiles first, that might lead to a data loss.
🎉 Done!
Your data connection is now active again. Within a few minutes, your campaign performance will appear in emax digital as usual.
If you still don’t see data after 30 minutes or you receive any error message, reach out to our support team at support@emax-digital.com — we’re happy to help.
🏷️ Tags: data-connections · how-to · troubleshooting · sponsored-ads · connections