Customer Knowledge Base

Exporting Responses

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Below every response from Emma, a row of action buttons lets you copy, download, or export the content in different formats. This article explains each export and copy option, when they are available, and how to use them.

Copying a Response

  • ๐Ÿ“‹ Copy โ€” copies the response text to your clipboard in plain text format.

  • Copy Markdown โ€” copies the response in raw Markdown format, preserving headers, bold text, bullet points, and table syntax.

Downloading a Response as PDF

Click ๐Ÿ“„ Download PDF to download the full response as a formatted PDF document. Available on all responses.

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Downloading Tables as Excel

Click ๐Ÿ“Š Download Excel to export structured table data as an Excel file. This button is only displayed when the response contains at least one table.

When a response contains a table, a ๐Ÿ“Š Excel icon also appears at the top-right corner of that table. Clicking it exports just that individual table โ€” useful when a response contains multiple tables.

The ๐Ÿ“Š Download Excel button and the per-table Excel icon are only visible when the response contains structured table data.

Downloading a Response

Click the โฌ‡๏ธ Download button to download the response content. Available on all responses.

Rating a Response

Use the ๐Ÿ‘ Thumbs Up or ๐Ÿ‘Ž Thumbs Down buttons to rate a response positively or negatively.

Viewing Token Usage

Click the โ“˜ Info button to view token usage for the response: Input tokens, Output tokens, and Total tokens.