Customer Knowledge Base

Hard Refresh - What It Is and When to Use It

What is a Hard Refresh

How to perform a Hard Refresh

When to use a Hard Refresh


What is a Hard Refresh?

A hard refresh is a browser function that forces your web browser to load the most recent version of a webpage by bypassing the local cache. Unlike a regular refresh, which may reload the page using stored data, a hard refresh ensures that the browser retrieves fresh data from the server, reflecting any recent updates or changes.

How to Perform a Hard Refresh

The method to perform a hard refresh varies depending on your browser and operating system. Here are the common shortcuts:

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Source: https://knowledge.emax-digital.com/hs-fs/hubfs/undefined-May-31-2024-12-35-45-9096-PM.png

When to Use a Hard Refresh

A hard refresh is particularly useful in the following scenarios:

  1. Login not working: If you are experiencing problems logging into emax digital, a hard refresh might help.

  2. Tool not loading correctly: If the tool website is not displaying correctly or some elements are missing, a hard refresh can force the browser to load the latest version, potentially resolving display issues.

  3. Content not updating: When a website has been updated (e.g., new articles, images, or design changes), but you're still seeing the old version, a hard refresh can help you see the most up-to-date content.

  4. Encountering error messages: If you encounter error messages while browsing, a hard refresh can often resolve these issues by loading the latest version of the page, eliminating problems caused by outdated or corrupted cached data.

  5. New dashboards or permissions: When our team shares new dashboards or updates permissions, performing a hard refresh can ensure you see the latest changes and access the most current functionalities without any glitches.


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