Customer Knowledge Base

Your User Profile and Settings

App path -> Your name (top right) → Profile

Your profile page is where you manage your personal account details, password, security settings, and linked devices.

Your Profile

Update your first name, last name, and email address. Click Save Changes to apply any updates.

Your Home Company

If you have access to multiple company accounts, set your default here. The selected company loads automatically when you log in. Click Save Preferences to save your choice.

Your Password

Click Change to update your password. You'll be guided through the password change flow.

Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your account. Your current OTP method is shown here (e.g. Via E-Mail). Click Manage One-Time Passwords to change your 2FA method or manage your OTP settings.

Your Roles

This section shows all the roles and dashboards currently assigned to your account. Roles control which sections and dashboards you can access in the Analytics Hub. You cannot change your own roles — contact your account admin or customer success manager to request access changes.

Your Devices

If you're concerned that your credentials are saved on a device that isn't yours (e.g. a public computer), click De-authorize all other devices to revoke access from all devices except the one you're currently using.

Close my Account

If you no longer need your emax digital account, you can start the account closure process here. Click Close my emax user account to begin.

This action is irreversible — all your data and access will be permanently removed.

For role changes or account-level settings, contact your account admin or reach out to support@emax-digital.com.