Customer Knowledge Base

How Key Insights Are Generated

This page lists the available Key Insight types — what each one means, how often it is evaluated, and which merchant type it applies to — along with recommended action steps.

Available Insights

Category

Type

Meaning

Interval

Merchant Type

Performance

Ordered Revenue Drop (Last 30 Days)

Your achieved ordered revenue for the past 30 days is more than 50% lower than in the same period prior.

Rolling, last 30 days vs. previous 30 days

Vendor

Performance

Sales Drop (Last 30 Days)

Your achieved sales in the past 30 days are more than 50% lower than in the same period before.

Rolling, last 30 days vs. previous 30 days

Seller

Visibility

Share of Voice Drop (Last Week)

Your share of voice in the past week was 50% lower than in the same period prior.

Last week vs. the week before

Vendor & Seller

Product Health

Status Change

The status of your product detail page has changed.

Real-time

Seller

Product Health

Detail Page Offline

Your product detail page has been deleted.

Real-time

Seller

Buy Box & Price

Low Buy Box Share (Seller)

Your Buy Box share for the listed items was less than 90% in the past week.

Last week vs. the week before

Seller

Buy Box & Price

Buy Box Price < RRP (Last Week)

The Buy Box price in the past week was less than 30% of the recommended retail price.

Last week vs. the week before

Vendor & Seller

Buy Box & Price

Low Buy Box Share (Vendor)

Your Buy Box share for the listed items was less than 90% in the past week.

Last week vs. the week before

Vendor

Buy Box & Price

Lost Buy Box (Last Week Compared to the Week Before)

Since the last check, you've lost the Buy Box for the listed items.

Last week vs. the week before

Vendor & Seller

Inventory

Low Stock Items (Vendor) (Out of Stock in 7 Days)

Assuming the sales speed of the past 7 days, the listed items will run out of stock within the next 7 days.

Daily

Vendor

Inventory

Low Stock Items (Seller) (Out of Stock in 7 Days)

Assuming the sales speed of the past 7 days, the listed items will run out of stock within the next 7 days. FBM and FBA are aggregated.

Daily

Seller

Content

Low Content Score (Current Status)

The live content score for the listed items is below 50%.

Last week vs. the week before

Vendor & Seller

Content

PDP ≠ Master (Last 7 Days)

During the last check, discrepancies between the PDP and master content were found for at least one content element.

Last week vs. the week before

Vendor & Seller

Content

Rating Change (Last Week Compared to the Week Before)

The average product rating for the listed items has changed.

Last week vs. the week before

Vendor & Seller

Advertising

Ad Spend but No Ad Sales — Campaigns (Last Week)

The ad spend for the listed campaigns is higher than €10, but sales are 0.

Daily

Vendor & Seller

Advertising

Ad Spend but No Ad Sales — ASINs (Last Week)

The ad spend for the listed ASINs is higher than €10, but sales are 0.

Daily

Vendor & Seller

Advertising

Ad Spend but No Ad Sales — Keywords (Last Week)

The ad spend for the listed keywords is higher than €10, but sales are 0.

Daily

Vendor & Seller

Advertising

Ad Spend but No Ad Sales — Targets (Last Week)

The ad spend for the listed targets is higher than €10, but sales are 0.

Daily

Vendor & Seller

Advertising

Campaign Stopped

The listed campaigns have been stopped.

Daily

Vendor & Seller

Advertising

Ad Spend Optimisation Opportunity

The listed ASINs are actively advertised despite having high organic traffic.

Daily

Vendor & Seller

Action Steps for Insights

Performance

Ordered Revenue Drop / Sales Drop — Check top ASINs for changes in sales, traffic, and conversion. Verify buyability, adjust pricing, create promotions, or review advertising and competitor activity.

Product Health

Status Change / Detail Page Offline — Review Amazon notifications, resolve the root cause, and resubmit content or reactivate the listing via Seller Central.

Buy Box & Price

Low Buy Box Share / Lost Buy Box — Adjust pricing, review fulfilment settings (FBA improves eligibility), and monitor for unauthorised sellers.

Buy Box Price < RRP — Review active promotions and reprice to align with the RRP.

Inventory

Low Stock (Out of Stock in 7 Days) — Replenish immediately, ensure FBA shipments are in transit, and set stock alerts to prevent future shortages.

Content

PDP ≠ Master — Identify mismatched elements and synchronise the PDP with master content records.

Rating Change — Review recent reviews for trends and address customer concerns through support or product adjustments.

Advertising

Ad Spend but No Ad Sales — Pause low-ROI campaigns, add negative keywords, and optimise targeting and creatives.

Campaign Stopped — Check campaign settings and reactivate if the pause was unintentional.

Ad Spend Optimisation Opportunity — Evaluate whether advertising spend is still needed for high-organic-traffic ASINs, and reallocate budget if appropriate.

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