Customer Knowledge Base
Breadcrumbs

Findings

  • “More Details“referring to HubSpot

  • Onboarding → Articles need revamp.

  • Images are hosted on HubSpot

  • Data Connections & Getting Started → duplicated articles

  • Videos hosted in HubSpot

  • PDP Ad Score → Some deprecated articles made it into Confluence

  • Onix Monitor → remove! Product is deprecated.

  • HubChat from HubSpot will not be able to browse the Knowledge Hub.



New articles:

  • Content Push

  • Chatbot

  • Key Insights